I'm new... and I need some help :)

Laipply

I need help with my 80 gig zune

my battery dies whenever it gets to the halfway point of the battery meter
BUT... I thought I had the problem fixed when I bought a new battery for it.... now I have a new problem.... I don't know how to open my zune up so I can change the battery Sad

the 80 gig model has screws at the top... but I went to a couple of hardware stores and they didn't have any screwdrivers to fit it.... so now I have no idea what to do.... and I don't REALLY feel like sending my zune "in" unless I have to

can anyone help me??? Smile

Branhower · Posted: Sep Tue 16, 2008 11:55 pm Post subject:

You can find out the size of the screws and order corresponding screwdrivers.
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Xmodgeek · Posted: Sep Wed 17, 2008 12:43 am Post subject:

Try Radioshack, not exactly cheap but they have them.

http://www.radioshack.com/product/index.jsp?productId=2062772&cp=2032058.2032236.2032314&fbc=1&f=PAD%2FProduct+Type%2FScrewdrivers&fbn=Type%2FScrewdrivers&allCount=40&parentPage=family

or

http://www.radioshack.com/product/index.jsp?productId=2062774&cp=2032058.2032236.2032314&fbc=1&f=PAD%2FProduct+Type%2FScrewdrivers&fbn=Type%2FScrewdrivers&allCount=40&parentPage=family

I have the 2nd set and it fits but the leverage sucks.
(But this is assuming the Zune80 uses the same headed screws as the Zune30)

Clueless Jedi · Posted: Sep Wed 17, 2008 9:41 am Post subject:

i advise sending it back, if you open it up and it isnt actually the battery that is the problem, then you warranty is voided. Send it in, and if you ring up and complain once it has been sent, then they have an internal policy of putting your zune to the front of the repair queue
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Laipply · Posted: Sep Wed 17, 2008 5:50 pm Post subject:

Thank you very much guys! I very much appreciate your help

BUT now for another question

how and WHERE do I send it in to? haha I'm serious... the Zune site doesn't have any place to show me how or where to send it in.... not even a number.....

Clueless Jedi · Posted: Sep Wed 17, 2008 11:51 pm Post subject:

Go here and register your device serial number first https://service.zune.net/default.aspx once you have done that, then just submit an online repair request and they will get back to you with details on how to contact them. they will send you out a box and give you a FedEx tracking number to follow where it is and the above page will tell you what state of repair it is in!
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